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Archive FAQ

According to paragraph 1 of Article 76 of the Administrative Procedural Code of the Republic of Kazakhstan, the term for consideration of the application is 15 (fifteen) business days from the date of receipt of the application, unless otherwise provided by the laws of the Republic of Kazakhstan.
When you send an application with an attachment of documents (attaching a file), you should send it to the email address enpf@enpf.kz
Dear contributor (beneficiary)!
In accordance with the requirements of the Administrative Procedural Code of the Republic of Kazakhstan, you can send a complaint (an appeal containing a requirement of a participant in the administrative procedure to restore or protect the rights, freedoms or your legitimate interests or other persons that have been violated by an administrative act, administrative action / inaction), you can in one of the following ways:
- if you have an electronic digital signature, send your complaint in electronic form through the Е-өтініш electronic system, which will allow you to control the progress of your complaint and evaluate the quality of the response provided (https://eotinish.gov.kz/auth/login);
- file a complaint with UAPF JSC on paper in compliance with the requirements of Article 93 of the APC;
- scan and send a complaint to the official email address of UAPF JSC enpf@enpf.kz or send it by post / bring it in person to the following address: A25C9X9, Almaty, Samal-2 microdistrict, building No. 97, non-residential premises No. 13 (for postal correspondence) or to any regional branch of UAPF JSC, information on the location of UAPF JSC branches can be found at the following link:
https://www.enpf.kz/ru/contacts/regionalnaya-set/index.php