The Unified Accumulative Pension Fund has provided 17.6 million services to its contributors in just five months from the beginning of 2021 in the period from 01.01.2021 to 01.06.2021. This is 41% more than in the same period last 2020.
More than 13.1 million services were provided in electronic format, which is 74% of the total volume of services. Compared to the previous year, there was an almost threefold increase in the popularity of online services. Let us remind you that in the Personal Account, which is available both on the website and in the ENPF mobile application, contributors have the opportunity to receive services anytime and anywhere. For example, this is obtaining an extract from an individual pension saving account, making changes and additions to your details, obtaining a certificate of the presence of an IPSA, applying for the appointment of pension payments in connection with the establishment of group 1 or 2 disability indefinitely, tracking the status of the application for pension benefit, and much more.
2.6 million services or 14.5% of the total volume were rendered in the automatic format (no-application).
Contributors received over 1.1 million services directly in the Fund's service offices. In 183 service offices throughout Kazakhstan, contributors were provided with 1,115,173 services, which is 458.8 thousand services (or 69.9%) more than last year.
Thanks to the joint project of UAPF JSC and Kazpost JSC for the provision of services in remote settlements in the branches of the national postal operator, 6,798 services were provided to the fund's investors in 5 months of 2021 in the postal operator's branches, which is almost three times more than Last year. Note that the following types of operations can be performed in Kazpost subdivisions:
• submit an application for changing (supplementing) the additional details of the contributor (beneficiary) (details of the identity card, telephone number, email and postal addresses);
• sign an agreement on changing (determining) the method of informing (including for gaining access to the services of UAPF JSC in electronic format).
There are also field service departments in the UAPF. They work in compliance with strict sanitary and epidemiological measures, while a preliminary consultation is carried out (including checking for the possibility of obtaining services online). In the event of a need for field service for processing applications for opening individual pension saving accounts for accounting for compulsory occupational pension contributions (including applications for joining the contract on pension provision at the expense of a compulsory occupational pension contributions) and servicing contributors (beneficiaries) belonging to the category for socially vulnerable segments of the population (persons with disabilities of groups 1 and 2), the Fund's specialists carry out visits in compliance with all sanitary and epidemiological measures. During the field service as of June 1, 2021, 28,018 operations were carried out.
The UAPF pays special attention to the provision of high-quality consulting services and the development of information channels for contributors and beneficiaries of the Fund. So, as of June 1, 2021, the number of contributors' requests through feedback channels doubled compared to the previous year. This year there were about 819 thousand calls, and in the past 2020, only 558 thousand calls. Thus, the growth was 46.9%.
We remind you that contributors and beneficiaries of the UAPF can get advice in the call-center at 1418 (call within Kazakhstan is free), and consultations can be obtained on the corporate website www.enpf.kz, via a chat bot in WhatsApp and Viber at +7 777 000 14 18 and on the official pages of the UAPF in social networks Instagram, Facebook, VKontakte, Twitter, Telegram, Odnoklassniki.
