NEWS

The Unified Accumulative Pension Fund for 11 months of the current year (from 01/01 to 01/12/2023) provided 22.8 million services to its investors, of which more than 15.8 million in electronic format, 5.1 million in automatic format. 1.2 million contributors were served face-to-face, including 1.0 million people who contacted the Fund’s offices directly.

One of the most popular services remains the issuance of statements on the status of an individual pension saving account (IPSA) - since the beginning of the year, more than 20.8 million have been issued. Of these, about 15.8 million (or 69.3%) are in electronic form, and about 4.4 million (19.4%) were sent automatically to the addresses of contributors and beneficiaries who had previously chosen the “e-mail” method of information and 0.6 million statements were provided at the Fund’s offices.

Let us remind you that in the personal account on the website and in the mobile application of the UAPF, contributors (beneficiaries) have the opportunity to use such services as making changes and additions to their details, obtaining a certificate of availability of an individual pension insurance system, submitting an application for pension benefits in connection with the determination of disability 1 or 2 groups for an indefinite period, tracking the status of an application for benefit, transferring part of the savings to an investment portfolio manager, predictive calculation of a future pension using a pension calculator, etc. 24/7 anywhere in the world.

Over the past 11 months since the beginning of the year, 322 thousand individual pension saving accounts (IPSA) were opened automatically in the UAPF information base. This became possible thanks to the integration of the UAPF information systems and the State Database “Individuals”, from where the Fund receives identification data about new contributors (full name, year of birth, etc.) using IIN.

During the reporting period, a total of 309 thousand applications were accepted to change details, of which 239 thousand were received at the Fund’s offices.

UAPF field service departments: mobile agents and mobile office crews provided 133 thousand services. As part of outreach efforts, 32,976 road presentations were held, attended by 715,000 people. The media published 42,720 materials based on information from the UAPF.

Let us remind you that any company can apply for a presentation and consultation on the funded pension system with a visit to the office, for which you just need to call the call center at 1418 or contact through the Fund’s website or mobile application.

For the UAPF, it is always a priority to provide high-quality consulting and information services to the Fund’s contributors (beneficiaries). As of December 1, 2023, the number of requests from contributors through feedback channels amounted to 688 thousand.

Consulting services of the UAPF can be obtained through messengers (chat bot on WhatsАpp and Viber at +7 777 000 14 18), call center at 1418 (calls within Kazakhstan are free), on the corporate website enpf.kz, as well as on official pages UAPF on social networks Instagram, Facebook, VKontakte, Twitter, Telegram, Odnoklassniki.