For 2 months of the current year (from 01.01.23 to 01.03.2023), the Unified Accumulative Pension Fund provided its contributors with 4.6 million services, of which 3.1 million in electronic format, 1.14 million in automatic format. Thus, more than 92% of the total volume of services were provided remotely: on the website or in the UAPF mobile application, as well as in an application-free mode.
The most demanded service is the issuance of statements on the status of an individual pension saving account (IPSA), provided since the beginning of the year in the amount of more than 4.2 million. Of these, about 3.05 million (or 66.87%) were issued online, more than 1 million were sent automatically to the addresses of contributors and beneficiaries who chose the “e-mail” notification method, and only 102.6 thousand statements were provided at the Fund’s offices
Recall that in the personal account on the UAPF website and in the UAPF mobile application, contributors (beneficiaries) have the opportunity to use services such as making changes and additions to their details, obtaining a certificate of the presence of an IPSA, filing an application for the appointment of pension benefits in connection with the establishment of disability 1 or 2 groups indefinitely, tracking the status of an application for benefit, transferring part of the savings by the investment portfolio manager, forecasting the future pension using a pension calculator, etc., 24/7 anywhere in the world.
For 2 months since the beginning of the year, more than 50 thousand services for opening an IPSA were provided automatically. More than 51 thousand applications were accepted by the UAPF for the payment of pension savings, including lump sums. About 63.6 thousand applications were accepted for changing the details, of which about 50 thousand were in the offices of the Fund.
Kazakhstanis continue to use face-to-face services: about 244.5 thousand services have been provided in this format since the beginning of the year. However, compared to the same period last year, they were provided by 15.3% less, which confirms the growing popularity of online services. Recall that the branch of the Fund closest to you can be easily found on the website www.enpf.kz or in a mobile application БЖЗҚ/ENPF.
The UAPF field service departments continue to work actively, mobile agents and mobile office crews have provided over 34 thousand services, of which more than 2.4 thousand services have been provided to persons from socially vulnerable segments of the population.
More than 15.7 thousand statements from the IPSA were provided for field service. About 4,900 road presentations were held as part of outreach activities, attended by over 106,000 people. Recall that any company can apply for a presentation and consultations on the funded pension system with a visit to the office, for which you just need to call the call center at 1418 or contact the UAPF website or mobile application.
For UAPF, it is always a priority to provide quality consulting and information services to contributors (beneficiaries) of the Fund. As of March 1, 2023, the number of requests from contributors through feedback channels amounted to about 117.9 thousand.
UAPF advisory services can be obtained through instant messengers (chat bot in WhatsApp and Viber at +7 777 000 14 18), call center at 1418 (calls within Kazakhstan are free), on the corporate website enpf.kz, as well as on the official pages UAPF in social networks Instagram, Facebook, VKontakte, Twitter, Telegram, Odnoklassniki
