In the period from January 01, 2024 until April 30, 2024, the Unified Accumulative Pension Fund provided over 21.5 million services to the population. Of the total number - more than 7.9 million were carried out in electronic format, in automatic format - about 13.0 million; in remote format - 0.2 million. More than 399 thousand services were provided in person, including about 381 thousand directly in the Fund’s offices.
We remind you that UAPF provides payment services in all formats, including electronic and face-to-face. During the reporting period, the number of services provided automatically increased significantly, primarily the opening of accounts (IPSA/NPSA/TSA) and cards for participants of target requirements. This growth is due to the introduction of the employer’s compulsory pension contribution (ECPC) in Kazakhstan from January 1, 2024, as well as the expansion of the UAPF functionality for accounting and calculating payments under the National Fund for Children program. Let us remind you that all pension accounts are opened in the UAPF automatically upon receipt of the first contribution. Also, target requirements and target savings are automatically accrued to participants in the National Fund for Children program. It is worth noting that the automatic opening of accounts, the accrual of target claims for minor citizens and the recording of ECPC amounts is possible thanks to the integration of the UAPF with the databases of government bodies.
In total, for the reporting period of 2024, the total number of open individual pension savings accounts (IPSA) for all types of pension contributions, including notional pension accounts (NPSA, opened as a result of the transfer of ECPC by the employer) and target savings accounts (TSA), within the framework of the National Fund for Children program) exceeded 4.0 million in all formats.
A still popular service is obtaining statements from an individual pension savings account, a notional pension account (NPSA), and a target savings account (TSA). Since the beginning of the year, more than 9.0 million statements have been issued from IPSA, NPSA, TSA, of which 7.1 million are in electronic form (78% of the total number of statements) and more than 1.7 million in automatic mode (19 % of the total number of statements).
The UAPF reminds that in the personal account on the website and in the mobile application, contributors (beneficiaries) have the opportunity to use services such as making changes and additions to their details, eliminating accounts payable, obtaining a certificate of account availability, filing an application for the assignment of pension benefits in connection with the establishment of group 1 or 2 disability indefinitely or through voluntary pension contributions, tracking the status of an application for benefit, transferring part of the savings to an investment portfolio manager (IPM), predictive calculation of a future pension using a pension calculator, etc. 24/7 anywhere in the world.
For January-April 2024, more than 81.9 thousand applications were accepted to change details, of which more than 73.0 thousand were received at the Fund’s offices. When turning to UAPF specialists for a particular service, contributors, as a rule, receive additional consultations and advice on creating savings.
As part of the outreach work, about 12.8 thousand road presentations were held, attended by 282.5 thousand people. 13.3 thousand materials based on the messages of the UAPF were published in the media.
The number of depositor requests received through feedback channels amounted to about 238.9 thousand.
Let us remind you that any company can apply for a presentation and consultation on the funded pension system with a visit to the office, for which you just need to call the call center at 1418 or contact through the Fund’s website or mobile application.
Consulting services of the UAPF can be obtained through messengers (chat bot on WhatsАpp and Viber at +7 777 000 14 18), call center at 1418 (calls within Kazakhstan are free), on the corporate website enpf.kz, as well as on official pages UAPF on social networks Instagram, Facebook, VKontakte, X(Twitter), Telegram, Odnoklassniki.
