The Unified Accumulative Pension Fund provided over 26.3 million services in the period from January 01, 2024 to June 30, 2024. Of the total number, more than 11.4 million services were provided in electronic format, 14.0 million in automatic format, and about 0.33 million in remote format. More than 578 thousand services were provided in person, of which directly in the offices of the Fund about 554 thousand.
As you know, UAPF is constantly expanding the list of services provided in digital format. Accordingly, the number of services that investors receive without visiting the Fund’s offices is growing. Including opening accounts (IPSA/NPSA/TSA) and cards for participants of target requirements. Let us remind you that all pension accounts are opened in the UAPF automatically upon receipt of the first contribution. Also, target requirements and target savings are automatically accrued to participants in the National Fund for Children program. Most of the services provided by the Fund are available through the integration of the UAPF with databases of government agencies. During the reporting period, the total number of open individual pension savings accounts (IPSA) for all types of pension contributions, including notional pension savings accounts (NPSA, opened as a result of transfer of ECPC by the employer) and target savings accounts (TSA, within the framework of the National Fund for Children program) exceeded 4 .4 million.
Thanks to the digitalization of services, it is quite easy for UAPF contributors to use the service of receiving statements from an individual pension savings account, a notional pension savings account (NPSA), as well as a target savings account (TSA). Since the beginning of the year, more than 12.9 million statements have been issued from the IPSA, NPSA, and TSA, of which 10.3 million in electronic form and about 2.2 million in automatic mode.
The UAPF reminds that in the personal account on the website and in the mobile application, contributors (beneficiaries) have the opportunity to use services such as making changes and additions to their details, eliminating accounts payable, obtaining a certificate of account availability, filing an application for the assignment of pension benefits in connection with the establishment of group 1 or 2 disability indefinitely or through voluntary pension contributions, tracking the status of an application for benefit, transferring part of the savings to an investment portfolio manager (IPM), predictive calculation of a future pension using a pension calculator, etc. 24/7 anywhere in the world.
For the reporting period of 2024, more than 110 thousand applications in all formats were accepted to change details, of which more than 99.5 thousand were received at the Fund’s offices. When turning to UAPF specialists for a particular service, contributors, as a rule, receive additional consultations and advice on creating savings.
As part of the outreach work, about 20.8 thousand road presentations were held, which were attended by 440.9 thousand people. All of them could ask questions about the funded pension system and receive qualified advice from specialists. The media published 20.3 thousand materials based on messages from the UAPF.
The number of contributor requests received through feedback channels amounted to about 330.7 thousand.
Let us remind you that any company can apply for a presentation and consultation on the funded pension system with a visit to the office, for which you just need to call the call center at 1418 or contact through the Fund’s website or mobile application.
Consulting services of the UAPF can be obtained through messengers (chat bot on WhatsАpp and Viber at +7 777 000 14 18), call center at 1418 (calls within Kazakhstan are free), on the corporate website enpf.kz, as well as on official pages UAPF on social networks Instagram, Facebook, VKontakte, X (Twitter), Telegram, Odnoklassniki.
