The Unified Accumulative Pension Fund provided over 36.5 million services to the population in the period from 01.01.2024 to 31.10.2024. Of these, over 18.4 million were provided electronically, and about 16.5 million automatically. Thus, the share of services provided in automatic, electronic and remote formats amounted to 97.3% of the total. More than 957 thousand services were provided in person, including about 924 thousand directly in the Fund's offices.
In connection with the introduction of the employer’s compulsory pension contribution (ECPC) in Kazakhstan from January 1, 2024, as well as the expansion of the UAPF functionality for accounting and accrual of target requirements and target savings under the National Fund for Children program, the number of services provided automatically has increased. First of all, this is the opening of accounts (IPSA / NPSA / TSA) and cards for participants in target requirements. Let us recall that all pension accounts are opened in the UAPF automatically upon receipt of the first contribution. Also, target requirements and target savings are automatically accrued to participants in the National Fund for Children program.
In total, for the reporting period of 2024, the total number of individual pension savings accounts (IPSA) opened automatically for all types of pension contributions, including notional pension accounts (NPSA), opened as a result of the transfer of the ECPC by the employer), and target savings accounts (TSA, within the framework of the National Fund for Children program) exceeded 5.1 million.
The most popular service is still obtaining a statement from an individual pension savings account, a notional pension savings account (NPSA), and a target savings account (TSA). Since the beginning of the year, more than 21.0 million statements have been issued from IPSA, NPSA, TSA, of which more than 16.7 million were issued electronically and more than 3.7 million were issued automatically.
In addition to receiving a statement in their personal account on the website and in the mobile application, contributors (beneficiaries) have the opportunity to use such services as making changes and additions to their details, obtaining a certificate of the availability of accounts, filing an application for the appointment of pension benefits in connection with the establishment of disability of group 1 or 2 indefinitely or by voluntary pension contributions, tracking the status of an application for benefit, transfer of part of the savings by the investment portfolio manager (IPM), forecast calculation of the future pension using a pension calculator, etc. 24/7 anywhere in the world. More than 171.4 thousand applications were accepted for changing the details for January-October 2024, of which more than 156.4 thousand were submitted to the Fund's offices.
When applying for a particular service to UAPF specialists, contributors, as a rule, receive additional consultations and advice on the formation of savings. As part of the information and explanatory work, more than 35.3 thousand road presentations were held, which were attended by about 740.3 thousand people. 35.0 thousand materials on UAPF messages were posted in the media.
The number of requests received from contributors and beneficiaries via feedback channels was about 528.5 thousand.
We remind you that any company can apply for a presentation and consultations on the funded pension system with a visit to the office, for which you just need to call the call center at 1418 or contact through the Fund's website or mobile application.
UAPF consulting services can be obtained through instant messengers (chat bot in WhatsАpp and Viber at +7 777 000 14 18), the call center at 1418 (free call within Kazakhstan), on the corporate website enpf.kz, as well as on the official UAPF pages on social networks Instagram, Facebook, VKontakte, X (Twitter), Telegram, Odnoklassniki.
