Welcome to JSC 'UAPF’ website
Almaty Address: Almaly district, st. Shevchenko, 80
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News

NEWS

For 11 months of 2024 UAPF provided over 40 million services

In the period from 01.01.2024 to 30.11.2024, the Unified Accumulative Pension Fund provided over 40.3 million services to the population. Of these, more than 21.6 million were provided electronically, and about 17.1 million automatically. Thus, the share of services provided in automatic, electronic and remote formats amounted to 97.4% of the total. More than 1.0 million services were provided in person, including about 1.0 million directly in the Fund's offices.

In connection with the introduction of the employer’s compulsory pension contribution (ECPC) in Kazakhstan from January 1, 2024, as well as the expansion of the UAPF functionality for accounting and accrual of target requirements and target savings under the National Fund for Children program, the number of services provided automatically has increased. First of all, this is the opening of accounts (IPSA/NPSA/TSA) and cards for participants in target requirements. Let us remind you that all pension accounts are opened in UAPF automatically upon receipt of the first contribution. Also, target requirements and target savings are automatically accrued to participants of the program "National Fund for Children".

In total, for the reporting period of 2024, the total number of individual pension savings accounts (IPSA) opened automatically for all types of pension contributions, including notional pension accounts (NPSA, opened as a result of the transfer of ECPC by the employer) and target savings accounts (TSA, within the framework of the National Fund for Children program) exceeded 5.2 million.

As before, the most popular service is obtaining an extract from an individual pension account, a notional pension savings account (NPSA), as well as a target savings account (TSA). Since the beginning of the year, more than 24.3 million extracts have been issued from IPSA, NPSA, TSA, of which more than 19.6 million are in electronic form and more than 4.0 million are in automatic mode.

In addition to receiving a statement in their personal account on the website and in the mobile application, contributors (beneficiaries) have the opportunity to use such services as making changes and additions to their details, receiving a certificate of account availability, filing an application for the appointment of pension benefits in connection with the establishment of disability of group 1 or 2 indefinitely or for voluntary pension contributions, tracking the status of an application for payment, transferring part of the savings to the investment portfolio manager (IPM), predicting the future pension using a pension calculator, etc. 24/7 anywhere in the world.

More than 183.8 thousand applications were accepted to change the details for January-November 2024, of which more than 167.7 thousand were in the Fund's offices.

When applying for a particular service to UAPF specialists, contributors, as a rule, receive additional consultations and advice on the formation of savings. As part of the information and outreach work, more than 39.3 thousand road presentations were held, attended by about 824.9 thousand people. More than 39.0 thousand materials on UAPF reports were posted in the media.

The number of requests received from contributors and beneficiaries via feedback channels was about 573.7 thousand.

We remind you that any company can apply for a presentation and consultations on the funded pension system with a visit to the office, for which you just need to call the call center at 1418 or contact through the Fund's website or mobile application.

UAPF consulting services can be obtained through instant messengers (chat bot in WhatsАpp and Viber at +7 777 000 14 18), the call center at 1418 (free call within Kazakhstan), on the corporate website enpf.kz, as well as on the official UAPF pages on social networks Instagram, Facebook, VKontakte, X (Twitter), Telegram, Odnoklassniki.


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